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How Do I Dial 9-1-1?

On a landline phone or pay telephone:

Desk Phone Rotary Phone Cordless Phone

What is a landline phone?

  • Landline phones come in many different styles.
  • The one thing that they have in common is that they must be plugged into a phone jack to operate.
  • Most landline phones are push button, however older phones have dial pads.
  • In addition there are many portable phones which may look a lot like a wireless phone.
  • Why don’t you identify all the phones your family use and know if they are a landline phone or a wireless phone.

What about pay phones?

  • Pay phones are located in public places and have push buttons. Older ones have a dial.

How to Dial:

  • Stay calm
  • Make sure your know the exact location and address of the emergency
  • Pick up the receiver or turn on the phone and wait for the DIAL TONE
  • Dial or press “9”, then ”1” and then “1” again.
  • Wait for the ring and the 9-1-1 Dispatcher will answer
Never practice calling -91-1 on a real phone
Remember you don't need any money to call 9-1-1 on any pay phone.
Cell Phone Cell Phone Cell Phone Cell Phone 


Some of the names people use for a wireless phone is a cellular, mobile, or car phone.

Remember a wireless phone is not the same as a portable phone you might have at home

There are many different types of wireless phones

When driving a vehicle and are involved or witness an emergency, pull over to a safe location and dial 9-1-1.

Tell the call-taker the location of the emergency, your phone number including area code, and your name. This information may not be displayed on the dispatcher's computer.

Use landmarks such as mile markers, billboards, etc. to describe the location of the emergency, if an address is not available

  • Be patient. Cellular/Wireless calls are not automatically routed to the correct agency. Often times you may need to be transferred to the proper agency in that area.
  • Stay on the line until the call-taker has all the necessary information.
  • Be sure to leave your phone on, in case they need to call you back for more information.

2017 Calendar

911 for Kids Events
911 Heroes Events sponsored by MOTOROLA Solutions

08-14 National Fire Prevention Week
16-22 National Teen Driver Safety Week
Thu 19 Great California Shake Out
22-24 IACP (Philadephia)
23-31 Red Ribbon Week
All Month National Crime Prevention Month

Fri 03 CalNENA Fall Meeting (Palm Springs)
National Teens Don't Text and Drive Week

Sun 01 Kathy Ireland Holiday Children's Celebration (Orange, CA)
All Month Safe Toys & Gifts Month
All Month Holiday Season Drunk Driving campaign

2018 Calendar

911 for Kids Events
911 Heroes Events sponsored by MOTOROLA Solutions

26-3/1 California Chapter NENA: Mission Critical (La Jolla)

TBA Tim Brown Mentor Mini Camp for Fatherless Boys (CHP Academy, Sacramento)
TBA California Statewide Legislative 9-1-1 Heroes Awards (Sacramento)
TBA City of San Francisco 9-1-1 Heroes Awards (San Francisco)
13-17 National Flood Safety Awareness Week 19-25 National Poison PRevention Week

9-15 National Public Safety Telecommunicators Week
24-26 Navigators Conference (Las Vegas)
All Month National 911 Education Month
All Month National Earthquake and Tsunami Awareness Month
All Month National Distracted Driving Awareness Month
TBA Los Angeles County 911 Heroes Awards
TBA Los Angeles City 911 Heroes Awards

Sun 20 Rock It for Kids: Concert Gala (Golf tournament kick-off) (Affliction Headquarters, Seal Beach, CA)
Mon 21 24th Annual Tim Brown 9-1-1 for Kids Celebrity Golf Classic (Rancho Palos Verdes, CA)
7-13 National Hurricane Preparedness Week
19-25 National Safe Boating Week
All Month Motorcycle Safety Month All Month National Bike Month

16-21 NENA National Conference (Nashville)
15-20 National Sherrifs Assn. Conference (Orlando)
04-08 National CPR & AED Awareness Week
Fri 08 Sun Safety Week
All Month National Safety Month
All Month National Fireworks Safety Month
All Month Home Safety Month

National Fireworks Safety Month

05-08 APCO International (Las Vegas)
Tue 07 National Night Out
8-11 IAFC (Sallas)
Sat 25 CalOES California Day of Preparedness (Sacramento)

All Month National Preparedness Month
TBA Kathy Ireland Mentor Program for Single Teen Mothers (Orange, CA)

IACP (Orlando)
07-13 National Fire Prevention Week
17-21 National Teen Driver Safety Week
Thu 20 Great California Shake Out
22-30 Red Ribbon Rally
All Month National Crime Prevention Month

TBA Riverside County 911 Heroes Awards
National Teens Don’t Text and Drive Week

Sat 01 Kathy Ireland Holiday Children’s Celebration (Orange, CA)

Endorsed By

•  9-1-1 for Kids® • Address: 14340 Bolsa Chica Road, Unit C, Westminster, CA 92683 •
Office: (714) 894-5450 / Toll-free: (800) 933-KIDS (5437) / Facsimile: (714) 894-5424 Contact Us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

2001 © 9-1-1 for Kids®.  All rights reserved. Red E. Fox, Whirley, Buttons, Jennifer, Linda, Jeffrey, Bud and Wally Weasel are trademarks of 9-1-1 for Kids®
2002 © 9-1-1 Hero®, 9-1-1 Local Hero, ® 9-1-1 National Hero®, 9-1-1 International Hero® All rights reserved.