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How Do I Dial 9-1-1?

On a landline phone or pay telephone:

Desk Phone Rotary Phone Cordless Phone

What is a landline phone?

  • Landline phones come in many different styles.
  • The one thing that they have in common is that they must be plugged into a phone jack to operate.
  • Most landline phones are push button, however older phones have dial pads.
  • In addition there are many portable phones which may look a lot like a wireless phone.
  • Why don’t you identify all the phones your family use and know if they are a landline phone or a wireless phone.

What about pay phones?

  • Pay phones are located in public places and have push buttons. Older ones have a dial.

How to Dial:

  • Stay calm
  • Make sure your know the exact location and address of the emergency
  • Pick up the receiver or turn on the phone and wait for the DIAL TONE
  • Dial or press “9”, then ”1” and then “1” again.
  • Wait for the ring and the 9-1-1 Dispatcher will answer
Never practice calling -91-1 on a real phone
Remember you don't need any money to call 9-1-1 on any pay phone.
Cell Phone Cell Phone Cell Phone Cell Phone 

How do I DIAL 9-1-1 ON A CELLULAR/WIRELESS?

Some of the names people use for a wireless phone is a cellular, mobile, or car phone.

Remember a wireless phone is not the same as a portable phone you might have at home

There are many different types of wireless phones

When driving a vehicle and are involved or witness an emergency, pull over to a safe location and dial 9-1-1.

Tell the call-taker the location of the emergency, your phone number including area code, and your name. This information may not be displayed on the dispatcher's computer.

Use landmarks such as mile markers, billboards, etc. to describe the location of the emergency, if an address is not available

  • Be patient. Cellular/Wireless calls are not automatically routed to the correct agency. Often times you may need to be transferred to the proper agency in that area.
  • Stay on the line until the call-taker has all the necessary information.
  • Be sure to leave your phone on, in case they need to call you back for more information.
 

2016 Calendar

JANUARY

FEBRUARY
California Chapter NENA: Mission Critical

MARCH
FCC CSRIC Quarterly
National Flood Safety Awareness Week
National Poison Prevention Week

APRIL
Tim Brown Mentor Mini Camp for Fatherless Boys
California Statewide Legislative 9-1-1 Heroes Awards
City of San Francisco 9-1-1 Heroes Awards

National Dispatcher Appreciation Week
National 911 Education Month
Navigators Conference
National Earthquake and Tsunami Awareness Month
National Distracted Driving Awareness Month

MAY
22nd annual Tim Brown 9-1-1 for Kids Celebrity Golf Classic
Motorcycle Safety Month
National Bike Month
National Hurricane Preparedness Week
National Safe Boating Week

JUNE
NENA National Conference
National Sheriffs Assn. Conference
FCC CSRIC Quarterly
National Safety Month
National Fireworks Safety Month
Home Safety Month
National CPR & AED Awareness Week
Sun Safety Week

JULY
National Fireworks Safety Month

AUGUST
IAFC
APCO International
National Night Out
National Safe at Home Week

SEPTEMBER
National Preparedness Month
FCC CSRIC Quarterly

OCTOBER
IACP
Red Ribbon Rally
National Fire Prevention Week
National Crime Prevention Week
National Teen Driver Safety Week
Great California Shake Out

NOVEMBER
National Teens Don’t Text and Drive Week

DECEMBER
Kathy Ireland Holiday Children’s Celebration
FCC CSRIC Quarterly

Endorsed By

•  9-1-1 for Kids® • Address: 14340 Bolsa Chica Road, Unit C, Westminster, CA 92683 •
Office: (714) 894-5450 / Toll-free: (800) 933-KIDS (5437) / Facsimile: (714) 894-5424 Contact Us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

2001 © 9-1-1 for Kids®.  All rights reserved. Red E. Fox, Whirley, Buttons, Jennifer, Linda, Jeffrey, Bud and Wally Weasel are trademarks of 9-1-1 for Kids®
2002 © 9-1-1 Hero®, 9-1-1 Local Hero, ® 9-1-1 National Hero®, 9-1-1 International Hero® All rights reserved.