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What Do I Say?

911 Operator Child On Phone

  1. Stay calm and Speak clearly
  2. Listen carefully to the Dispatchers questions and answer each question carefully.
  3. Verbally answer all questions. Remember the Dispatcher cannot see your hand or head gestures, signs or motions.
  4. State your emergency.
  5. State your address - IT IS VERY IMPORTANT TO VERIFY THE ADDRESS
  6. STAY ON THE LINE
  7. Do not hang up until the Dispatcher tells you it is OK to do so. They may need to ask additional questions regarding the emergency or an EMS dispatcher may give your instructions to help stabilize the patient before the ambulance gets to your location.
  8. Follow the instructions of the Dispatcher and remain calm.
  9. If you can, stay by the phone in case the 9-1-1 call-taker needs to call you back.

What to Do if You Can't Speak

  1. Stay calm
  2. Dial 9-1-1
  3. Either leave the phone off the hook or make some sort of noise to let the dispatcher know there is an emergency.
  4. With enhanced 9-1-1 providing your address, the call-taker can dispatch police assistance to your location.

Here are some of the questions the dispatcher may ask you if you are reporting a crime in progress:

  • Give a brief description of what occurred.
  • Where exactly did the incident occur? Include building and room/area.
  • How long ago did the incident occur?
  • Did the suspect(s) have any weapons?
  • Which direction was the suspect headed?
  • Was the suspect on foot or in a vehicle?
  • What did the suspect(s) look like? Describe each suspect one at a time.
    • Gender
    • Race
    • Age
    • Height & Weight
    • Hair Color & Length
    • Clothing
    • Glasses/Facial Hair
    • Was the suspect carrying anything?
    • Vehicle Description, Color, Make, Model, License Plate
 

2017 Calendar

911 for Kids Events
911 Heroes Events sponsored by MOTOROLA Solutions

OCTOBER
08-14 National Fire Prevention Week
16-22 National Teen Driver Safety Week
Thu 19 Great California Shake Out
22-24 IACP (Philadephia)
23-31 Red Ribbon Week
All Month National Crime Prevention Month

NOVEMBER
Fri 03 CalNENA Fall Meeting (Palm Springs)
National Teens Don't Text and Drive Week

DECEMBER
Sun 01 Kathy Ireland Holiday Children's Celebration (Orange, CA)
All Month Safe Toys & Gifts Month
All Month Holiday Season Drunk Driving campaign

2018 Calendar

911 for Kids Events
911 Heroes Events sponsored by MOTOROLA Solutions

FEBRUARY
26-3/1 California Chapter NENA: Mission Critical (La Jolla)

MARCH
TBA Tim Brown Mentor Mini Camp for Fatherless Boys (CHP Academy, Sacramento)
TBA California Statewide Legislative 9-1-1 Heroes Awards (Sacramento)
TBA City of San Francisco 9-1-1 Heroes Awards (San Francisco)
13-17 National Flood Safety Awareness Week 19-25 National Poison PRevention Week

APRIL
9-15 National Public Safety Telecommunicators Week
24-26 Navigators Conference (Las Vegas)
All Month National 911 Education Month
All Month National Earthquake and Tsunami Awareness Month
All Month National Distracted Driving Awareness Month
TBA Los Angeles County 911 Heroes Awards
TBA Los Angeles City 911 Heroes Awards

MAY
Sun 20 Rock It for Kids: Concert Gala (Golf tournament kick-off) (Affliction Headquarters, Seal Beach, CA)
Mon 21 24th Annual Tim Brown 9-1-1 for Kids Celebrity Golf Classic (Rancho Palos Verdes, CA)
7-13 National Hurricane Preparedness Week
19-25 National Safe Boating Week
All Month Motorcycle Safety Month All Month National Bike Month

JUNE
16-21 NENA National Conference (Nashville)
15-20 National Sherrifs Assn. Conference (Orlando)
04-08 National CPR & AED Awareness Week
Fri 08 Sun Safety Week
All Month National Safety Month
All Month National Fireworks Safety Month
All Month Home Safety Month

JULY
National Fireworks Safety Month

AUGUST
05-08 APCO International (Las Vegas)
Tue 07 National Night Out
8-11 IAFC (Sallas)
Sat 25 CalOES California Day of Preparedness (Sacramento)

SEPTEMBER
All Month National Preparedness Month
TBA Kathy Ireland Mentor Program for Single Teen Mothers (Orange, CA)

OCTOBER
IACP (Orlando)
07-13 National Fire Prevention Week
17-21 National Teen Driver Safety Week
Thu 20 Great California Shake Out
22-30 Red Ribbon Rally
All Month National Crime Prevention Month

NOVEMBER
TBA Riverside County 911 Heroes Awards
National Teens Don’t Text and Drive Week

DECEMBER
Sat 01 Kathy Ireland Holiday Children’s Celebration (Orange, CA)

Endorsed By

•  9-1-1 for Kids® • Address: 14340 Bolsa Chica Road, Unit C, Westminster, CA 92683 •
Office: (714) 894-5450 / Toll-free: (800) 933-KIDS (5437) / Facsimile: (714) 894-5424 Contact Us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

2001 © 9-1-1 for Kids®.  All rights reserved. Red E. Fox, Whirley, Buttons, Jennifer, Linda, Jeffrey, Bud and Wally Weasel are trademarks of 9-1-1 for Kids®
2002 © 9-1-1 Hero®, 9-1-1 Local Hero, ® 9-1-1 National Hero®, 9-1-1 International Hero® All rights reserved.