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What Do I Say?

911 Operator Child On Phone

  1. Stay calm and Speak clearly
  2. Listen carefully to the Dispatchers questions and answer each question carefully.
  3. Verbally answer all questions. Remember the Dispatcher cannot see your hand or head gestures, signs or motions.
  4. State your emergency.
  5. State your address - IT IS VERY IMPORTANT TO VERIFY THE ADDRESS
  6. STAY ON THE LINE
  7. Do not hang up until the Dispatcher tells you it is OK to do so. They may need to ask additional questions regarding the emergency or an EMS dispatcher may give your instructions to help stabilize the patient before the ambulance gets to your location.
  8. Follow the instructions of the Dispatcher and remain calm.
  9. If you can, stay by the phone in case the 9-1-1 call-taker needs to call you back.

What to Do if You Can't Speak

  1. Stay calm
  2. Dial 9-1-1
  3. Either leave the phone off the hook or make some sort of noise to let the dispatcher know there is an emergency.
  4. With enhanced 9-1-1 providing your address, the call-taker can dispatch police assistance to your location.

Here are some of the questions the dispatcher may ask you if you are reporting a crime in progress:

  • Give a brief description of what occurred.
  • Where exactly did the incident occur? Include building and room/area.
  • How long ago did the incident occur?
  • Did the suspect(s) have any weapons?
  • Which direction was the suspect headed?
  • Was the suspect on foot or in a vehicle?
  • What did the suspect(s) look like? Describe each suspect one at a time.
    • Gender
    • Race
    • Age
    • Height & Weight
    • Hair Color & Length
    • Clothing
    • Glasses/Facial Hair
    • Was the suspect carrying anything?
    • Vehicle Description, Color, Make, Model, License Plate
 

2016 Calendar

JANUARY

FEBRUARY
California Chapter NENA: Mission Critical

MARCH
FCC CSRIC Quarterly
National Flood Safety Awareness Week
National Poison Prevention Week

APRIL
Tim Brown Mentor Mini Camp for Fatherless Boys
California Statewide Legislative 9-1-1 Heroes Awards
City of San Francisco 9-1-1 Heroes Awards

National Dispatcher Appreciation Week
National 911 Education Month
Navigators Conference
National Earthquake and Tsunami Awareness Month
National Distracted Driving Awareness Month

MAY
22nd annual Tim Brown 9-1-1 for Kids Celebrity Golf Classic
Motorcycle Safety Month
National Bike Month
National Hurricane Preparedness Week
National Safe Boating Week

JUNE
NENA National Conference
National Sheriffs Assn. Conference
FCC CSRIC Quarterly
National Safety Month
National Fireworks Safety Month
Home Safety Month
National CPR & AED Awareness Week
Sun Safety Week

JULY
National Fireworks Safety Month

AUGUST
IAFC
APCO International
National Night Out
National Safe at Home Week

SEPTEMBER
National Preparedness Month
FCC CSRIC Quarterly

OCTOBER
IACP
Red Ribbon Rally
National Fire Prevention Week
National Crime Prevention Week
National Teen Driver Safety Week
Great California Shake Out

NOVEMBER
National Teens Don’t Text and Drive Week

DECEMBER
Kathy Ireland Holiday Children’s Celebration
FCC CSRIC Quarterly

Endorsed By

•  9-1-1 for Kids® • Address: 14340 Bolsa Chica Road, Unit C, Westminster, CA 92683 •
Office: (714) 894-5450 / Toll-free: (800) 933-KIDS (5437) / Facsimile: (714) 894-5424 Contact Us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

2001 © 9-1-1 for Kids®.  All rights reserved. Red E. Fox, Whirley, Buttons, Jennifer, Linda, Jeffrey, Bud and Wally Weasel are trademarks of 9-1-1 for Kids®
2002 © 9-1-1 Hero®, 9-1-1 Local Hero, ® 9-1-1 National Hero®, 9-1-1 International Hero® All rights reserved.